mama baji's Privacy Policy

This privacy policy applies to the mama baji platform and all related services. When you visit our website, open an account, or use our gaming services, you consent to the data processing practices described in this policy. To learn more about us, visit our About Us page.

mama baji puts user privacy first. We believe every user should have control over their own personal information. Reading this policy will tell you what we do with your data and what rights you have.

We collect certain personal information to register your account on the mama baji platform and provide our services. This collection is limited and purpose-driven.

1.1 Information Provided at Registration

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification)

1.2 Transaction Information

• Deposit and withdrawal history
• Records of payments made via bKash, Nagad, Rocket, Upay, or bank transfer
• Bonus claim and wagering activity details

1.3 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Cookies and session data
• Time spent on the site and list of pages visited

1.4 Information Received from Third Parties

In some cases we may receive supplementary information from payment processors or identity verification services that is linked to your account. Such information is used only for the purposes for which it was obtained.

mama baji uses your information only for specific and lawful purposes. We do not use your information for any reason other than those described below.

1. Account management: Your information is used to create, secure, and maintain your account.
2. Service delivery: Your information is needed to handle login, deposits, withdrawals, and gaming activity correctly.
3. Identity verification: Your information is used in the KYC (Know Your Customer) process to confirm you meet the 21+ age requirement and to keep your account secure.
4. Financial security: Transaction information is monitored to prevent fraud, money laundering, and other illegal activity.
5. Customer support: Your account information is used when providing assistance via 24/7 live chat and email.
6. Service improvement: Usage patterns are analysed to make the mama baji platform more usable and effective.
7. Communication: Important service notifications, policy changes, and promotional information (with your consent) are sent to you.

mama baji uses industry-standard technology to protect your personal information. Our servers are secured with SSL encryption and sensitive data is always stored in encrypted form.

3.1 Encryption and Access Control

Passwords are never stored directly — they are converted using strong hashing algorithms. Your financial information can only be accessed by authorised staff for specific work-related purposes.

3.2 Data Retention Period

Your information is retained for as long as your account is active and for as long as required to meet legal or regulatory obligations. Even after an account is closed, some information may be kept for a defined period for specific legal reasons.

3.3 Response to a Security Breach

If a data breach occurs, mama baji will notify affected users as quickly as possible and take the necessary steps to limit the damage. We will identify the cause of the incident and work to prevent it from happening again.

mama baji does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information sharing may be necessary in certain specific situations.

4.1 Service Providers

The transaction information required for payment processing is shared with banking partners including bKash, Nagad, Rocket, and Upay. Limited session data may be exchanged with game providers such as Evolution, Pragmatic Play Live, and other studios to operate gameplay.

4.2 Legal Obligations

If providing information is required under a court order, government directive, or applicable law, mama baji will supply that information in compliance with its legal obligations.

4.3 Changes to Business Operations

If there is a change to mama baji's business structure (such as a merger or acquisition), user information may be transferred. Users will be notified in advance in such cases.

The mama baji website uses cookies and similar tracking technologies. These help improve your browsing experience and keep the site functioning properly.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, security tokens, and form data. The site cannot function properly without them.
• Functional cookies: Used to remember your preferred language, theme settings, and other personalised preferences.
• Analytical cookies: Used to understand site traffic and usage patterns, which helps improve our services. This information is generally collected in anonymous form.

5.2 Cookie Controls

You can delete or block cookies from your browser settings. Please note that disabling essential cookies may cause some mama baji services to stop working correctly.

As a mama baji user, you have several important rights regarding your own information.

6.1 Right to Access Your Information

You can request a list of the information stored in your account at any time. Submit a request to our support team and we will provide it within a set timeframe.

6.2 Right to Correct Your Information

If any information we hold about you is incorrect or out of date, you can request that it be corrected. This can usually be done through your account settings or by contacting our support team.

6.3 Right to Delete Your Information

After closing your account, you can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal or regulatory obligations.

6.4 Right to Object to Processing

You can opt out of marketing communications at any time. This can be done via the unsubscribe link in direct marketing emails or by contacting our support team.

6.5 Right to Data Portability

You can receive a structured copy of the information mama baji holds about you, which you can keep for yourself or use with another service.

To learn about your rights regarding responsible gaming and mama baji's commitments, read our Responsible Gaming page.

mama baji strictly prohibits registration and use by anyone under the age of 21. We enforce this rule through an age verification process.

We do not knowingly collect information from minors. If we become aware that a user is under 21, their account will be closed immediately and any collected information will be deleted.

If a parent or guardian believes their child has registered on mama baji, please notify our support team immediately — we will act promptly.

mama baji uses internationally-standard servers and infrastructure, which may sometimes be located in different countries. In such cases, your information may be transferred internationally.

For such transfers, mama baji ensures that adequate data protection measures are in place in the destination country or organisation, and that the necessary agreements or arrangements are made to keep your information secure.

mama baji reserves the right to update this privacy policy as needed. When changes are made, the "Last updated" date at the top of the policy will be revised.

For significant changes, we will notify users via their registered email or through a notice published on the site. You can stay informed about the latest policy by checking this page regularly.

Continuing to use mama baji after a change has been made will be considered your acceptance of the updated policy. If you do not agree to the new policy, stop using the service and request that your account be closed.

If you have any questions, concerns, or complaints about this privacy policy, please contact the mama baji support team. Our 24/7 live chat support is available in Bengali and English.

You can reach us by email: [email protected]

Visit our FAQ section for answers to common questions — you will find straightforward answers on privacy, transactions, and account matters. mama baji's Terms and Conditions also contain full details of the agreement between you and us, which complement this privacy policy.

We aim to respond to all enquiries within business days. For urgent issues, please contact us via live chat.