mama baji Terms and Conditions

1.1 Introduction and Applicability

This Agreement applies between mama baji and all its users. The words "mama baji", "we", and "our" refer to the entity operating the platform. "You" or "Member" refers to any person using the service.

The mama baji platform includes sports betting, casino games, live casino, and other gaming services. These services are only for individuals who are eligible to participate in such activities under their own legal jurisdiction.

1.2 Language and Interpretation

These Terms and Conditions are written in Bengali and the Bengali version is authoritative. In case of any ambiguity, mama baji's interpretation shall be considered final. If any part of a clause is deemed invalid, the remaining clauses shall remain fully in force.

2.1 Age Requirement

mama baji's services are only for individuals aged 21 or above. By registering, you confirm that you are at least 21 years old. If an account is found to be operated by a minor, it will be closed immediately and the associated balance may be forfeited.

2.2 One Account Policy

Each individual may hold only one account on the mama baji platform. Operating multiple accounts under the same person, or multiple accounts from the same device or IP address, is prohibited. If this rule is violated, all associated accounts will be closed and all balances including bonuses may be forfeited.

2.3 Registration Information

At the time of registration, you are required to provide the following information accurately:

• Full legal name (as per National ID card)
• Date of birth
• Active mobile number
• Valid email address
• Current address

mama baji reserves the right to close any account opened with false or incorrect information at any time. If you need to update your information, please contact the customer service team.

2.4 Account Security

It is your responsibility to keep your account password and login information confidential. Sharing this information with third parties is prohibited. If you suspect unauthorized access, you must notify mama baji customer service immediately. You will be held responsible for all activities carried out from your account.

3.1 KYC Process

mama baji follows a Know Your Customer (KYC) process to verify the identity of its members. One or more of the following documents may be required for verification:

• National ID Card (NID) or Passport
• Driving License
• Utility bill or bank statement (for address verification)
• Mobile wallet verification details

3.2 Restrictions Pending Verification

Withdrawal facilities may be limited until verification is complete. mama baji may request additional verification information at any time. If information is not provided within the specified time, the account may be temporarily suspended.

4.1 Accepted Methods

mama baji handles deposits and withdrawals through the following methods:

• Mobile Wallets: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks

Transactions via cryptocurrency or any other method are not accepted.

4.2 Minimum Amounts

The minimum deposit amount is ৳200 (for each method). The minimum withdrawal amount is ৳800. Withdrawal requests generally take 10 to 45 minutes to process.

4.3 Third-Party Accounts Prohibited

Deposits and withdrawals must be made from a method registered in your own name. Transactions made using third-party accounts will be cancelled and an investigation may be initiated.

4.4 Transaction Verification

mama baji reserves the right to apply additional verification to any transaction. Unusual or suspicious transactions may be temporarily held. If information does not match, the relevant funds may be returned.

5.1 Welcome Bonus

mama baji offers new members a 120% bonus on their first deposit, up to ৳10,000. To receive this bonus, a minimum deposit of ৳200 is required. Before withdrawing the bonus amount, you must wager 10 times the bonus amount.

Example: On a ৳1,000 deposit you will receive a ৳1,200 bonus, giving a total balance of ৳2,200. Before withdrawal, you must wager ৳1,200 × 10 = ৳12,000.

5.2 General Bonus Terms

• A bonus may only be claimed once unless the promotion's terms state otherwise.
• Bonuses cannot be withdrawn directly without being converted through wagering.
• mama baji reserves the right to modify, cancel, or withdraw any bonus offer.
• In the event of promotion abuse or fraud, the bonus will be forfeited.
• Completing the wagering requirement before withdrawing winnings earned from a bonus is mandatory.

5.3 Other Promotions

mama baji runs various weekly and special promotions, including:

• Weekly mama baji Deposit Festival — 30% bonus, up to ৳5,000, wagering 15x
• mama baji Cricket Dhamaka — 50% bonus, up to ৳8,000, wagering 20x
• Friday mama baji Dhamaka Reload — 40% bonus, up to ৳6,000, wagering 18x
• mama baji Birthday Reward — up to ৳2,000, wagering 10x
• mama baji Refer a Friend Bonus — up to ৳3,000, wagering 12x

The specific terms for each promotion will be stated on the relevant promotion page.

6.1 Rules for Placing Bets

A confirmed bet cannot be cancelled. If an event is cancelled or postponed, mama baji will settle the bet according to the applicable policy. We reserve the right to cancel bets placed incorrectly due to technical errors.

6.2 Odds Changes

The odds applicable at the time a bet is confirmed are final. However, mama baji reserves the right to change the displayed odds at any time. Bets placed at odds that are clearly incorrect due to a data or system error may be cancelled.

6.3 Game Results and RNG

mama baji casino games are operated using a neutral Random Number Generator (RNG) technology. If you need to verify any technical information regarding game results, please contact the customer service team.

6.4 VIP Program

mama baji provides weekly cashback across three VIP tiers. This cashback is calculated as a percentage of the week's net loss:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.7% weekly cashback
• Gold: up to 1.0% weekly cashback

VIP tier advancement depends on your overall activity on the platform.

7.1 Strictly Prohibited Actions

The following activities are strictly prohibited on the mama baji platform:

• Operating multiple accounts
• Strategic betting to circumvent bonus terms
• Money laundering or illegal transactions
• Interfering with or attempting to hack the platform's software
• Using fake identity documents or third-party information
• Coordinated or syndicate betting
• Placing bets using automated bots or software
• Assisting minors in opening accounts

7.2 Consequences of Violations

If any of the above prohibitions are violated, mama baji reserves the right to close the account immediately, forfeit the entire balance, and take legal action.

8.1 Closure by mama baji

mama baji may suspend or permanently close an account without notice in the following circumstances:

• Violation of any clause of these Terms and Conditions
• Failure to provide verification information
• Suspicious financial activity
• Court order or government directive

8.2 Closure by the Member

You may request to close your account at any time. Please ensure you have withdrawn your balance before making the request. Any unused bonuses remaining in a closed account will be cancelled.

9.1 Service Availability

mama baji strives to provide uninterrupted service on the platform. However, temporary disruptions may occur due to technical maintenance, server upgrades, or other reasons. mama baji is not responsible for any loss caused by such disruptions.

9.2 Internet Connection

mama baji is not responsible for any disruption to bets or gameplay caused by issues with your internet connection or device. Bets confirmed before a disconnection will remain valid.

9.3 Third-Party Services

mama baji is not responsible for the operations of third-party payment gateways or game providers. In the event of delays or failures by such providers, the terms and conditions of the relevant party will apply.

10.1 Setting Play Limits

mama baji believes that gaming is a form of entertainment — not a source of income. We advise members to set their own deposit and betting limits. There is also an option to suspend your account if you need a temporary break.

For more information on responsible gaming and to read about various protection measures including self-exclusion, visit our Responsible Gaming Guide.

10.2 Protection of Minors

All services on mama baji are for users aged 21 and above. Members can use parental control software to prevent minors from accessing this platform.

11.1 Complaint Submission Process

If you have a complaint, please contact the mama baji customer service team first. Our 24/7 live chat and email support are available in Bengali and English. For general questions, answers can be found on our FAQ page.

11.2 Resolution Steps

The steps for resolving a complaint are as follows:

• Step 1: Submit your complaint to customer service via live chat or email
• Step 2: Provide the required information and evidence
• Step 3: Our team will review it within the designated timeframe
• Step 4: A decision will be communicated to you

The decision of mama baji will be considered final and binding.

12.1 Changes and Amendments

mama baji may amend any part of these terms and conditions at any time. A notice will be published on the platform before the changes take effect. Continued use of the service after any changes will be taken as acceptance of the updated terms.

12.2 Entire Agreement

These terms and conditions, the privacy policy, and other specific policies of mama baji together form the entire agreement between the member and the platform. This document takes precedence over any prior verbal or written agreements.

12.3 Contact

For any questions regarding these terms and conditions, please contact mama baji customer service:

• 24/7 Live Chat — available directly on the platform
• Email: [email protected]